If you are using Windows 98 and having trouble scanning barcodes please make sure you are using Windows 98 Second Edition. Here's how you can check:

• 1. Click Start, Settings, Control Panel, System.
• 2. Under the words 'Windows 98' you should see 'Second Edition'.

If you are not running Second Edition you must upgrade to it. If you are, please click here.

If you are using Windows NT and having trouble scanning barcodes please make sure you have Service Pack 6A installed. To determine the service pack you are using:

• 1. Click Start, click Run.
• 2. Type 'winver' and press enter.

The Service Pack should be displayed at the end of the second line. Click here to download Service Pack 6a.